Terms of Service

1. The service

The app lets you order products from our shop for collection at the shop itself. We do not offer home delivery.

Orders are placed for immediate preparation and only within our opening hours. Outside those hours, ordering is not available.

2. Your account

• To place an order you need an account with a valid name, phone number and email address.
• You are responsible for the accuracy of your details — a wrong phone number means we cannot reach you about your pickup.
• You are responsible for keeping your login credentials secure.
• Accounts are intended for adults.
• You can delete your account at any time from within the app.

3. Orders and acceptance

Submitting an order is an offer to us. A contract is formed only once the shop accepts the order in its system.

On acceptance, staff set an estimated pickup time and you are notified. That time is an estimate and may shift depending on how busy the shop is.

We reserve the right to decline an order — for example if an item sells out or if we are too busy to prepare it. You are always told the reason.

4. Prices

Prices are shown in euro and include applicable VAT.

The price that applies is always the one in effect at the moment you order: our server recalculates the total when you submit and records each item's price onto the order. If a price has changed in the meantime, your order is not silently completed at the wrong amount — you are told.

There is no minimum order value.

5. Payment

• Pay at the counter: the order is prepared and paid for when you collect it.
• Pay by card: processed through Viva Wallet. The order only reaches the shop once payment is confirmed. If payment does not complete, no binding order is created.

6. Cancellation and refunds

Because our products are made fresh to order, an order cannot be cancelled once it has been accepted and preparation has begun. If you need to cancel, call the shop immediately and we will do whatever we can.

If we decline an order that has already been paid by card, the amount is refunded to your card automatically and in full. The credit usually appears within a few business days, depending on your bank.

If a pay-at-the-counter order is declined, nothing was charged and so there is nothing to refund.

If you find a problem with a product when you collect it, tell us there and then so we can replace it or refund you.

7. Collection

Orders are collected from the shop around the estimated time given to you. We keep products in the best possible condition, but the quality of some items suffers if collection is significantly delayed.

If you do not collect a pay-at-the-counter order, there is no charge and no penalty. If you cannot make it, please call the shop so we do not prepare it needlessly.

8. Cake orders

Cake orders are placed through the website, require a deposit, and must be submitted at least two days before the collection date.

The deposit is deducted from the final amount when you collect. We confirm the details of the order with you by phone.

9. Availability and menu changes

Our menu, prices and product availability change. We make every effort to keep the app up to date, but an item can sell out between your order and its acceptance — in that case the rules above on declining and refunds apply.

10. Allergens and dietary information

Our products are made in a shared kitchen where allergens such as nuts, milk, eggs, wheat and soy are used. We cannot guarantee the absence of traces.

If you have an allergy or intolerance, please call us before ordering. Notes typed into the app are not a safe way to declare an allergy.

11. Acceptable use

You may not place false or malicious orders, attempt to compromise the service, or use it for any unlawful purpose. We reserve the right to suspend an account that abuses the service.

12. Service availability

We make every reasonable effort to keep the app running, but we do not guarantee uninterrupted availability. The service may be temporarily unavailable for maintenance or because of a technical problem. If the app is not working, you can always order by phone or in the shop.

13. Intellectual property

The content of the app and website — name, logo, photographs and text — belongs to us and may not be reproduced without permission.

14. Changes to these terms

We may amend these terms. The version in force is always the one on this page, with the last-updated date at the top. Continuing to use the service after a change constitutes acceptance of it.

15. Governing law

These terms are governed by Greek law. Any dispute falls to the courts of our registered seat, without prejudice to the rights granted to you as a consumer by consumer protection legislation.